Written Service Agreement
Although surprises are great for birthdays, you don't want to be surprised when working with your insurance professional. This is why we provide you with a written agreement that clearly states:
- How you will report claims
- How to communicate with your Customer Service
- What to do when you purchase a new car
- How to make changes to your policy
- Program reviews details and timeline
- And much, much more
Detailed Disaster Plan
Our agency has a detailed disaster plan, including provisions to make certain that we have power, phones, internet, etc. regardless of what happens in our area. This should be important in your selection of an insurance professional. What happens if there is a tornado, flood, etc., and you need your agent, but they aren't available for you?
Enjoyable Experience
When people talk about our agency, we want them talk about how enjoyable it is to do business with us. We want them to talk more about their relationship with us, and how caring we are more than how well we provide customer service. We want them to say they have never done business with an agency quite like us.
This is our vision for you and how we want you to feel about working with our unique agency.
Effective Technology
Technology is great, but only if it provides a true benefit to you. We have integrated our technology into how we do business in order to provide a unique experience, unparalled customer service, and ultimate convenience.
For example, in just a couple of clicks you can:
- Connect with staff via video conference
- Share screens when on the phone to avoid confusion
- Communicate securely with our staff